Chloe Leather Swivel Chair

Standard Warranty

Living Unlimited's Standard Warranty is subject to the product being cared for in accordance with the relevant care and maintenance guides. Materials and components that form part of your product are warranted against failure due to material and manufacturing faults, as outlined in the table below.

How to Lodge A Claim

Our Customer Support Team are able to assist with any issues you may experience with your purchase. To lodge a claim, please notify Living Unlimited of the defect within 7 days of the defect occurring by email to [email protected].

The following details will be required when lodging a claim for assessment:

• Your order number
• A list of the product/s or component/s affected
• A description of the defect that has occurred
• Photographs showing the location of the defect on the product/s or component/s, as well as a close up photo showing the issue in detail

At times, further information may be required to accurately assess a claim. In order to expedite this process, please respond promptly to all requests made by our Customer Support Team.

Living Unlimited reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a product or component should be repaired or replaced. Any repair or replacement under this warranty is limited to the defective part/s only.

Warranty Exclusions

Living Unlimited's Standard Warranty does not apply to products sold as seconds, floorstock or clearance, repaired products, or products with a defect which has been drawn to the customer’s attention before purchase. Additionally, the following warranty exclusions will apply if the product or component:

• has not been directly purchased through Living Unlimited
• is no longer located in Australia
• has been modified or repaired without prior authorisation
• has had tags or serial numbers removed
• has been mishandled or used inappropriately, or in a manner which may be deemed abnormal to its prescribed use
• has not been properly cared for and maintained
• has become defective or damaged due to pets
• has become defective or damaged due to spills including acid, solvent, dyes and other corrosive materials
• has become defective or damaged as a result of fading, burns, bleaching, stains or UV damage by way of sunlight, chemicals, other materials or other natural phenomena (unless stated otherwise)
• has become defective or damaged due to misuse, commercial use, improper handling or in a manner which is greater than, or exceptional to normal domestic use

Defects which arise as the result of normal wear and tear will not be covered. Any defect which has already been explained or described at the point of purchase will not be covered. Characteristics and properties of natural materials including leather, fabric, timber, stainless steel and aluminium among others are not considered to be defects, and form part of this exclusion.

This warranty is not transferable. It is limited to the original purchaser specified in the original sales order at the original delivery address.

To benefit under this warranty, the purchaser must formalise a claim with Living Unlimited in writing, clearly describing the issue within 7 days of the defect occurring.

Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please visit https://consumer.gov.au/consumers-and-acl for more information.

Outdoor Fabric

Why Outdoor Fabric? Outdoor Fabric is Water resistant, Easy to clean, Machine washable

This product may possess physical and technical attributes that form part of the natural characteristics of this material. Such features may include, but are not limited to: Colour variation, Texture variation, Fabric density, Tensile strength, Pilling propensity, Abrasion resistance, Colour fastness

Powder Coated Aluminium

Why Powder Coated Aluminium? Powder Coated Aluminium is Highly durable, Lightweight, Easy to clean, Rust proof, UV, fade and weather resistant, Environmentally-friendly, Low maintenance

This product may possess physical and technical attributes that form part of the natural characteristics of this material. Such features may include, but are not limited to: Colour variation, Texture variation, Blemishes, Abrasion resistance, Colour fastness, Scent

Frosted Glass

Why Frosted Glass? Frosted Glass is Highly durable, Easy to clean, Tempered safety glass, Luxurious finish

This product may possess physical and technical attributes that form part of the natural characteristics of this material. Such features may include, but are not limited to:

Teak Wood

Why Teak Wood? Teak Wood is Highly durable, Low maintenance compared to other types of wood, Aesthetic appeal, Comfortable to touch even on hot days, Decay resistant, Harvested from sustainably managed plantations

This product may possess physical and technical attributes that form part of the natural characteristics of this material. Such features may include, but are not limited to: Colour variation, Grain variation, Texture variation, Blemishes, Releases natural oil. Please note, Teak Stains on Cushion - Due to teak's water-resistant nature and abundance of natural oils and silicates, its weathering process involves the surfacing of oil. This natural teak oil has the potential to stain outdoor cushions placed atop teak furniture. It's important to note that oil surfacing is an inherent, recurring process that cannot be avoided., If left uncovered, untreated teak will slowly fade and begin to acquire a beautiful silvery-grey patina typical of untreated teak