Privacy Policy

Effective Date: May 5, 2025

1. Introduction

At Living Unlimited (a trading name of Living Unlimited Pty Ltd, ABN 70 146 140 258), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This policy applies to personal information collected through our websites (e.g. lavitafurniture.com.au, loungelife.com.au), in-store, by phone, via Klaviyo email and SMS communications, and any other interactions you have with us.

3. What Information We Collect

• Identity & Contact: name, title, email address, postal address, phone number, date of birth.
• Transaction & Order Details: purchase history, product preferences, delivery instructions.
• Payment Information: we do not store credit card or bank details; payments are processed by PCI-compliant gateways.
• Marketing Data: email opens, clicks, SMS delivery and engagement, preferences (managed via Klaviyo).
• Technical & Usage: IP address, device/browser type, cookies, page views, referring URLs.

4. How We Collect Information

• Directly from You: when you register, place an order, subscribe to marketing, or contact us.
• Automatically: through cookies, web beacons, logs, and third-party analytics.
• From Third Parties: social logins, delivery partners, credit reporting bodies, data append services.

5. Use of Your Information

We use personal information to:

• Process and fulfil orders, handle returns and refunds;
• Provide customer service and support;
• Send you marketing communications (email/SMS) if you consent;
• Personalise your shopping experience;
• Improve our website, products and services;
• Meet legal and regulatory requirements.

6. Marketing Communications

We use Klaviyo to deliver email newsletters, promotional offers and SMS alerts.

• Consent: By subscribing, you consent to receive marketing via email and/or SMS.
• Opt-Out: Unsubscribe via the link in any email, reply “STOP” to an SMS, or contact our Privacy Officer.
• Data Sharing: Klaviyo processes data on our behalf under strict agreements. See Klaviyo’s Privacy Policy.

7. Disclosure of Your Information

We may disclose personal information to:

• Service providers (e.g. delivery, hosting, payment gateways, marketing platforms);
• Affiliates within the Living Unlimited group;
• Legal & regulatory bodies when required by law;
• Business transactions (e.g. mergers or asset sales).

8. Cookies & Tracking Technologies

We use cookies, pixels and similar tools to remember preferences, analyse traffic, and tailor marketing (e.g. Google Analytics, Facebook Pixel). You can disable cookies in your browser settings, but some features may not work.

9. Data Security

We implement SSL encryption, firewalls, access controls and encryption at rest to protect your data. Our practices are regularly reviewed to guard against unauthorized access.

10. Data Retention

We retain personal information only as long as necessary to fulfil purposes, comply with legal obligations, resolve disputes and enforce agreements. When no longer needed, data is securely destroyed or anonymised.

11. Cross-Border Transfers

Your data may be stored or processed outside Australia (e.g. in the USA via Klaviyo). We ensure such transfers meet Australian Privacy Principle standards.

12. Your Rights

You have the right to access, correct, delete or restrict processing of your personal information. To exercise your rights, contact our Privacy Officer. If dissatisfied, you may lodge a complaint with the OAIC.

13. Changes to this Policy

We may update this policy periodically. The “Effective Date” at the top will reflect when changes are made. Please review this page regularly.

14. Contact Information