Returns & Refunds

14-Day Return Policy

This policy applies only to selected items. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your product.

Exclusions

• Clearance, ex-display, custom, or made-to-order items are not eligible for return under any circumstances.

Return Eligibility

• Items must be in their original, unused condition and returned in the original packaging.
• If the original packaging is not available, the item must be securely repacked to prevent damage during transit.

Fees & Deductions

• A 20% restocking fee applies to all returns.
• An additional 20% repackaging fee applies if the original packaging is not used.
• Shipping fees and any additional service charges are non-refundable.

Refund Process

• Refunds will be issued only after the returned item has been received and inspected at our distribution centre.

Initiating a Return

• To request a return, contact us within the 14-day window for assistance.

Your Australian Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.
• Compensation for reasonably foreseeable loss or damage.
• A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit consumerlaw.gov.au.